Cascades West Ride Line

Medical Transport Service

Ride Line provides non-emergency medical transportation service and mileage reimbursement to clients traveling to covered medical services and appointments.

Our Medical Insurance Partners: Our medical insurance partners help make it easier for eligible clients to access covered medical services and appointments through Ride Line.

Wheelchair
(wide and standard)

Ride requests can be scheduled up to 90 days ahead of time.

To help find you the best transportation, contact us as soon as you know of your appointment. If Ride Line is not given enough time, we may not be able to find a driver in time. To schedule, be prepared to share the following information with us to verify your coverage and options:

Your legal name and date of birth
Home/pick up address
Contact info of medical office (name of doctor, full address, and phone number)
Date, time, and duration of appointment
Medical reason for appointment
Information about mobility that may require a special vehicle

Call or schedule a ride today.

Use our contact options to call the Ride Line or schedule your trip online. Our team can help you arrange eligible transportation and answer questions about your ride.

Call 541-924-8738 or toll free at 1-866-724-2975 to schedule a ride.

Schedule online using the member portal.

Policies & Important Information

Please review the important rider information below before scheduling or taking a trip with Ride Line. These policies explain what to expect, what services are available, and what requirements may apply so you can plan ahead and avoid delays or service issues.

Attendants: Only one person may ride with the member free of charge. A member 12 years old and under must have an attendant over the age of 18.
Mileage Reimbursement: If you drive or have someone who can drive, you may be eligible for mileage reimbursement to and from your appointment in lieu of a ride. Contact us to set up a mileage account and verify coverage. The Member Portal cannot be used to create mileage trips.
Pharmacy Stops: Adding a stop at the pharmacy must be requested while you are scheduling a ride to the medical appointment. You can cancel at any time if not needed.
Seat Belts: Seat belts must be worn for the duration of all rides. Riders with an Oregon Exemption Card must show the card to the driver.
Driver Policies: Drivers are limited to door-to-door service and cannot assist with feeding, dressing, etc. Drivers cannot install or remove car seats. Car seats must be removed upon arrival at the destination. Drivers cannot sign documents on the client’s behalf. Drivers cannot take the place of a medically necessary attendant. Drivers cannot sign members in or out of appointments.
Cancellations/No-Shows–Service Modification: If you need to cancel a ride, you must contact Ride Line as soon as possible or use the Member Portal. Voicemail and the Member Portal can be used any time day or night to cancel rides. Ongoing No-Shows may result in limited-service offerings.
Same-Day Rides: We will make every reasonable effort to schedule same day requests, but they are not guaranteed rides. Availability varies based on locations and drivers.
In the case of an emergency, call 9-1-1.

Mileage Reimbursement Program

The Ride Line Transportation Reimbursement Program offers a travel allowance to eligible Oregon Health Plan Plus (OHP+) and InterCommunity Health Network (IHN) clients for certain travel expenses while traveling to and from a covered Medicaid medical service. Clients requesting transportation reimbursement typically have access to a working vehicle or know a friend or family member that is available to drive them to their medical appointment.

All transportation reimbursement requests must be approved before your appointment through Ride Line. Trips not prior approved are not eligible for reimbursement.

Oregon’s Transportation reimbursement rules are defined under OAR (Oregon Administrative Rules) section(s) 410-136-0800 through 410-136-0820 and in the Division 136 “Medical Transportation Rule Book” available through your case worker or online here.

After Hours Non-Emergent Transport

Find information below about non-emergent transportation options available outside of regular business hours. Explore how after-hours service may apply and how to access support.

Linn and Benton Counties

Lincoln County

Facilities or Hospitals

Resources

English Resources & Forms

Recursos y Formularios en Español

Get help with Ride Line services

Use this form for help with mileage reimbursement, QRyde support, or other Ride Line questions. Our team will review your request and follow up with the next steps or information you need.

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